How Does an IT Consulting Services Company Work?

How Does an IT Consulting Services Company Work?

Many decision-makers at companies find themselves questioning the value of IT consulting companies. For a lot of them, it really comes down to a lack of knowledge of what consultants do. It doesn’t help  that there are so many kinds of consultants, all with varying levels of expertise and value. 

We get that so let’s discuss the basics of IT consulting and how to determine if your business can benefit  from it. 

What Are IT Consulting Companies?

An IT consulting company works with clients to help them solve IT problems. The field includes  everything from basic network analytics assistance all the way up to managed IT solutions. 

Most consulting firms will specialize in a fairly narrow field of IT. These can include: 

  • Cloud services
  • Disaster management
  • Network operations
  • Cybersecurity and compliance
  • Managed IT solutions

In a very few cases, an IT consulting company can take on a “general contractor” role in which some  services are provided directly by their internal staff and some are provided by 3rd party contracts that  the IT consultant oversees. The advantages of this type of consultant include access to a greatly  enhanced skill set, the ability to choose from a variety of providers to tailor a solution, and the creation  of a one-stop entity capable of everything from design through procurement, logistics, installation and  on to ongoing support. Cynergy Technology is this type of consulting organization.  

Whether their scope is narrow or wide, consultants from these companies will review your business  needs and current operations. They then make recommendations and suggest new equipment and  software. 

What Do IT Consultants Do?

At their core, IT consultants are experts in using technology to meet business objectives. They take a  high-level view of an organization’s problems and make recommendations. 

Many consultants are brought in specifically for advice. They study the flow of a business and identify  areas that can be improved. In IT, this takes the form of recommending types of hardware, software and  systems to use. Many software companies will offer consulting services as part of a product or service sale. This allows a company to customize newly purchased item to specific needs.  

There are also IT consultants who specialize in the day to day maintenance of a company’s systems. You  can hire them to provide managed IT services in partnership with your existing IT staff or, in the absence  of your own IT staff, to become your in-house IT department with outside contractors. 

Benefits of Using an IT Consulting Company

There are several major benefits to hiring IT consultants. These include the specialized knowledge they  bring to bear on a problem and cost savings over employees. 

IT consultants usually have a deep knowledgebase in one or more areas. They’re experts in their field  and have experience implementing and working with the components within it. Chances are that a good  consultant will have dealt with a situation very similar to your company’s with another client. This gives  them real-world experience and firsthand knowledge they can apply to your needs. 

Many companies balk at the high hourly rate consulting companies can charge. This overlooks the  significant savings you’ll see from not hiring full-time employees. You get their specialized knowledge  without the space, benefits, vacation, sick time or unexpected departure common with internal IT  staffing. Their outsider status also provides a major benefit. It’s easy to get tunnel vision when dealing  with a major issue. Providing a new set of eyes is a great way to reinvigorate a project. 

IT for the Future

The IT field is changing on a daily basis. IT consulting companies provide organizations with a great way  to keep abreast of major changes. They also make it easy to upgrade your systems in the most effective  ways possible. If you would like to learn more about the benefits IT consulting can bring your company,  check out some of our services

Cloud-Based Services

Cloud-Based Services

What is a cloud service?

The term “cloud services” refers to a wide range of services delivered on demand to companies and customers over the internet. These services are designed to provide easy, affordable access to applications and resources, without the need for internal infrastructure or hardware. From checking email to collaborating on documents, most employees use cloud services throughout the workday, whether they’re aware of it or not. Office365 is a great example that many of our clients use on a daily basis.
Cloud services are fully managed by cloud computing vendors and service providers. They’re made available to customers from the providers’ servers, so there’s no need for a company to host applications on its own on-premises servers.
Let’s explore four basic cloud service questions we answer for our clients:

  • How are cloud services delivered?
  • What types of cloud services are there?
  • What are the benefits of cloud services?
  • What’s the future of cloud services?

When deciding if cloud services are the right investment, organizations must also decide which type of environment works best for the business: public cloud, private cloud, or a mix of both.

How are cloud services delivered?

Services that a cloud provider makes available to numerous customers over the internet are referred to as public cloud services. The Office365 example noted above is a public cloud-based offering. The biggest benefit of using public cloud services is the ability to share resources at scale, allowing organizations to offer employees more capabilities than would likely be possible alone.
Your organization can also offer its own private cloud options. With a private cloud services model, apps and data are made available through the organization’s own internal infrastructure or through rented cloud resources dedicated to that specific company.

The platform and software serve one company alone and are not made available to users outside the organization. Companies that work with highly sensitive data, such as those in the healthcare and banking industries, often use private clouds to leverage advanced cyber security protocols and extend resources in a virtualized environment as needed.

In a hybrid cloud environment, a private cloud solution is combined with public cloud services. This arrangement is often used when an organization needs to store sensitive data in a private cloud, but wants employees to access apps and resources in the public cloud for day-to-day communication and collaboration. Proprietary software is used to enable communication between the cloud services, often through a single IT management console.

What types of cloud services are there?

Generally speaking, there are three basic types of cloud services:
Software as a Service (SaaS)

The most widely recognized type of cloud service is known as software as a service, or SaaS. This broad category encompasses a variety of services, such as file storage and backup, web-based email, and project management tools.

Examples of SaaS cloud service providers include Dropbox, G Suite, Microsoft Office 365 and Slack. In each of these applications, users can access, share, store, and secure information in “the cloud.”

Infrastructure as a Service (IaaS)

Infrastructure as a service, or IaaS, provides the infrastructure that many cloud service providers need to manage SaaS tools—but don’t want to maintain themselves. It serves as the complete datacenter framework, eliminating the need for resource-intensive, on-site installations.

Examples of IaaS are Amazon Web Services (AWS), Microsoft Azure and Google Compute Engine. These providers maintain all storage servers and networking hardware, and may also offer load balancing, application firewalls, and more. Many well-known SaaS providers run on IaaS platforms.

Platform as a Service (PaaS)

The cloud service model known as platform as a service, or PaaS, serves as a web-based environment where developers can build cloud apps. PaaS provides a database, operating system and programming language that organizations can use to develop cloud-based software, without having to maintain the underlying elements.
Many IaaS vendors, including the examples listed above, also offer PaaS capabilities.

What are the benefits of cloud services?

Key advantages of using cloud services include:
-The ability to scale

Because the cloud service provider supplies all necessary infrastructure and software, there’s no need for a company to invest in its own resources or allocate extra IT staff to manage the service. This, in turn, makes it easy for the business to scale the solution as user needs change—whether that means increasing the number of licenses to accommodate a growing workforce or expanding and enhancing the applications themselves.

Lowered costs

Many cloud services are provided on a monthly or annual subscription basis, eliminating the need to pay for on-premises software licenses. This allows organizations to access software, storage, and other services without having to invest in the underlying infrastructure or handle maintenance and upgrades.

Increased flexibility

With cloud services, companies can procure services on an on-demand, as-needed basis. If and when there’s no longer a need for a particular application or platform, the business can simply cancel the subscription or shut down the service.

What’s the future of cloud services?

As the availability of cloud services continues to expand, so will their applications in the corporate world. Whether a company chooses to extend existing on-premises software deployments or move 100% to the cloud, these services will continue to simplify how organizations deliver mission-critical apps and data to the workforce. From application delivery to desktop virtualization solutions, plus a vast array of options in between, cloud services are transforming how people work and the ways businesses operate.

Managed IT Services

Managed IT Services

What are managed IT services?

A managed service is any task handled by a third party, frequently in the context of business IT services. Managed IT services are a way to offload general tasks to an expert, in order to reduce costs, improve service quality, or free internal teams to do work that’s specific to your business. A company that provides these services is called a managed service provider (MSP).

What is a managed service provider (MSP)?

The third party that delivers services is called a managed services provider. A managed IT services provider is most often an IT services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP (not the client) determines that services are needed.

The managed service provider is responsible for the functionality of the service or equipment, managed under a Service Level Agreement (SLA). The customer receiving the service often pays a monthly subscription fee.
Organizations outsource the responsibility for maintaining, and anticipating the need for, a range of processes and functions in order to improve operations, cut expenses, and realize other benefits.

What are the benefits of using managed services?

Managed services are beneficial for both large organizations and small businesses; new companies and established ones. Some of the benefits of using managed services include:

Filling the skills gap-

Managed services can be good for teams that don’t have the time, skills, or experience internally to manage certain business functions on their own, or they choose to focus their efforts on something else. Relying on an expert to provide a service allows your teams to focus on innovation without getting bogged down in routine tasks.

Cost savings-

Many managed services are tied to variable cloud expenses. These services can save you money on staff and training. Other managed services are tied to a fixed monthly charge. Using a managed service instead of building the capability in-house can be cheaper and the costs can be more predictable, which is helpful for budgeting.

Reliability-

You can worry less about outages because the managed service provider is responsible for keeping the service available at all times. The service and support are provided under a service level agreement (SLA) so it is clear what to expect and when to expect it. An in-house team is often juggling multiple responsibilities but an MSP can focus on perfecting delivery of their specific service. This means focusing on the health and security of the service, applying patches and upgrades as needed.

What kinds of managed services are available?

At Cynergy Technology, managed IT services can range from quite general to very specific, depending on your needs. Common services can include the monitoring and maintenance of equipment, systems management, remote monitoring and management of servers, network monitoring, and other services.

The traditional approach to managed services is a break/fix model which monitors systems until there is a problem to remediate. We take a more proactive approach to maintenance and management which can include patch management, advanced security measures and predictive maintenance. 

Our Cloud-based managed services can range from specific applications delivered “as a service” (Software as a Service, or SaaS) to platforms and infrastructure as a service (IaaS and PaaS). These services can help businesses scale rapidly to meet increasing demand without the associated datacenter costs. Cloud-based services can also provide greater access to data, analytics, and storage.

Cynergy also provides managed security services for both traditional bare metal infrastructure and cloud services. Having reliable and trusted security experts is especially important to companies with hybrid cloud infrastructure.

What’s the difference between managed services and cloud services?

The phrase “managed services” sometimes appears alongside other terms like “cloud services,” but what’s the difference?
A cloud service is typically presented as either a public, private, or hybrid cloud. But not every cloud service provider provides managed services on their cloud whereas managed service providers typically provide the cloud platform on which their service is delivered as part of their service.
We are an MSP who both delivers our services using cloud-enabled platforms and offers cloud services to our clients to meet their technology needs. Within our cloud services model, we can manage or co-manage any service, product or process our clients require. If a new service is needed, we help our clients specify the expected outcomes, identify the components required, install the platform or service and manage the resource over time. While we do offer solutions that are specific combinations of products and services (our Pro365 managed service solution is a good example that got us recognized by CRN Magazine as a Pioneer 250 provider), we can also tailor a solution to meet specific needs.

Cyber Security

Cyber Security

What is cyber security?

Cyber Security is the practice of protecting critical systems and sensitive information from digital attacks. Also known as information technology (IT) security, cyber security measures are designed to combat threats against networked systems and applications, whether those threats originate from inside or outside of an organization.
In 2020, the average cost of a data breach was USD 3.86 million globally, and USD 8.64 million in the United States. These costs include the expenses of discovering and responding to the breach, the cost of downtime and lost revenue, and the long-term reputational damage to a business and its brand. Cybercriminals target customers’ personally identifiable information (PII) — names, addresses, national identification numbers (e.g., Social Security number in the US, fiscal codes in Italy), and credit card information — and then sell these records in underground digital marketplaces. Compromised PII often leads to a loss of customer trust, the imposition of regulatory fines, and even legal action.
Security system complexity, created by disparate technologies and a lack of in-house expertise, can amplify these costs. But organizations with a comprehensive cyber security strategy, governed by best practices and automated using advanced analytics, artificial intelligence (AI) and machine learning, can fight cyberthreats more effectively and reduce the lifecycle and impact of breaches when they occur.

Cybersecurity terms and domains

A strong cyber security strategy has layers of protection to defend against cyber crime, including cyber attacks that attempt to access, change, or destroy data; extort money from your users or the organization; or aim to disrupt normal business operations.
Countermeasures should address:

Critical infrastructure security

Practices for protecting the computer systems, networks, and other assets that society relies upon for national security, economic health, and/or public safety. The National Institute of Standards and Technology (NIST) has created a cyber security framework to help organizations in this area, while the U.S. Department of Homeland Security (DHS) provides additional guidance.

Network security

Security measures for protecting a computer network from intruders, including both wired and wireless (Wi-Fi) connections.

Application security

Processes that help protect applications operating on-premises and in the cloud. Security should be built into applications at the design stage, with considerations for how data is handled, user authentication, etc.

Cloud security

Specifically, true confidential computing that encrypts cloud data at rest (in storage), in motion (as it travels to, from and within the cloud) and in use (during processing) to support customer privacy, business requirements and regulatory compliance standards.

Information security

Data protection measures, such as the General Data Protection Regulation or GDPR, that secure your most sensitive data from unauthorized access, exposure, or theft.

End-user education

Building security awareness across the organization to strengthen endpoint security. For example, users can be trained to delete suspicious email attachments, avoid using unknown USB devices, etc.

Disaster recovery/business continuity planning

Tools and procedures for responding to unplanned events, such as natural disasters, power outages, or cyber security incidents, with minimal disruption to key operations.
Storage security – any platform that stores critical data should deliver rock solid data resilience with numerous safeguards. This may include encryption and immutable, isolated data copies. These remain in the same pool so they can quickly be restored to support recovery, minimizing the impact of a cyber attack.

Mobile security

Enables you or your provider to manage and secure your mobile workforce with app security, container app security and secure mobile mail.
Dangerous cyber security myths
The volume of cyber security incidents is on the rise across the globe, but misconceptions continue to persist, including the notion that:

Cybercriminals are outsiders

In reality, cyber security breaches are often the result of malicious insiders, working for themselves or in concert with outside hackers. These insiders can be a part of well-organized groups, backed by nation-states.

Risks are well-known

In fact, the risk surface is still expanding, with thousands of new vulnerabilities being reported in old and new applications and devices. And opportunities for human error – specifically by negligent employees or contractors who unintentionally cause a data breach – keep increasing.

Attack vectors are contained

Cybercriminals are finding new attack vectors all the time – including Linux systems, operational technology (OT), Internet of Things (IoT) devices, and cloud environments.

My industry is safe

Every industry has its share of cyber security risks, with cyber adversaries exploiting the necessities of communication networks within almost every government and private-sector organization. For example, ransomware attacks are targeting more sectors than ever, including local governments and non-profits, and threats on supply chains, “.gov” websites, and critical infrastructure have also increased.

Common Cyber Threats

Although cyber security professionals work hard to close security gaps, attackers are always looking for new ways to escape IT notice, evade defense measures, and exploit emerging weaknesses. The latest cyber security threats are putting a new spin on “known” threats, taking advantage of work-from-home environments, remote access tools, and new cloud services.
These evolving threats include:

Malware

The term “malware” refers to malicious software variants—such as worms, viruses, Trojans, and spyware—that provide unauthorized access or cause damage to a computer. Malware attacks are increasingly “fileless” and designed to get around familiar detection methods, such as antivirus tools, that scan for malicious file attachments.

Ransomware

Ransomware is a type of malware that locks down files, data or systems, and threatens to erase or destroy the data – or make private or sensitive data to the public – unless a ransom is paid to the cybercriminals who launched the attack. Recent ransomware attacks have targeted state and local governments, which are easier to breach than organizations and under pressure to pay ransoms in order to restore applications and web sites on which citizens rely.

Phishing / social engineering

Phishing is a form of social engineering that tricks users into providing their own PII or sensitive information. In phishing scams, emails or text messages appear to be from a legitimate company asking for sensitive information, such as credit card data or login information. The FBI has noted about a surge in pandemic-related phishing, tied to the growth of remote work.

Insider threats

Current or former employees, business partners, contractors, or anyone who has had access to systems or networks in the past can be considered an insider threat if they abuse their access permissions. Insider threats can be invisible to traditional security solutions like firewalls and intrusion detection systems, which focus on external threats.

Distributed denial-of-service (DDoS) attacks

A DDoS attack attempts to crash a server, website or network by overloading it with traffic, usually from multiple coordinated systems. DDoS attacks overwhelm enterprise networks via the simple network management protocol (SNMP), used for modems, printers, switches, routers, and servers.

Advanced persistent threats (APTs)

In an APT, an intruder or group of intruders infiltrate a system and remain undetected for an extended period. The intruder leaves networks and systems intact so that the intruder can spy on business activity and steal sensitive data while avoiding the activation of defensive countermeasures. The recent Solar Winds breach of United States government systems is an example of an APT.

Man-in-the-middle attacks

Man-in-the-middle is an eavesdropping attack, where a cybercriminal intercepts and relays messages between two parties in order to steal data. For example, on an unsecure Wi-Fi network, an attacker can intercept data being passed between guest’s device and the network.

Key cyber security technologies and best practices

The following best practices and technologies can help your organization implement strong cyber security that reduces your vulnerability to cyber attacks and protects your critical information systems, without intruding on the user or customer experience:

Identity and access management (IAM) defines the roles and access privileges for each user, as well as the conditions under which they are granted or denied their privileges. IAM methodologies include single sign-on, which enables a user to log in to a network once without re-entering credentials during the same session; multi factor authentication, requiring two or more access credentials; privileged user accounts, which grant administrative privileges to certain users only; and user lifecycle management, which manages each user’s identity and access privileges from initial registration through retirement. IAM tools can also give your cyber security professionals deeper visibility into suspicious activity on end-user devices, including endpoints they can’t physically access. This helps speed investigation and response times to isolate and contain the damage of a breach.

A comprehensive data security platform protects sensitive information across multiple environments, including hybrid and multi-cloud environments. The best data security platforms provide automated, real-time visibility into data vulnerabilities, as well as ongoing monitoring that alerts them to data vulnerabilities and risks before they become data breaches; they should also simplify compliance with government and industry data privacy regulations. Backups and encryption are also vital for keeping data safe.

Security information and event management (SIEM) aggregates and analyzes data from security events to automatically detect suspicious user activities and trigger a preventative or remedial response. Today SIEM solutions include advanced detection methods such as user behavior analytics and artificial intelligence (AI). SIEM can automatically prioritize cyber threat response in line with your organization’s risk management objectives. And many organizations are integrating their SIEM tools with security orchestration, automation and response (SOAR) platforms that further automate and accelerate an organization’s response to cyber security incidents and resolve many incidents without human intervention.

Zero trust security strategy

Businesses today are connected like never before. Your systems, users and data all live and operate in different environments. Perimeter-based security is no longer adequate but implementing security controls within each environment creates complexity. The result in both cases is degraded protection for your most important assets. A zero-trust strategy assumes compromise and sets up controls to validate every user, device and connection into the business for authenticity and purpose. To be successful executing a zero-trust strategy, organizations need a way to combine security information in order to generate the context (device security, location, etc.) that informs and enforces validation controls.

Cybersecurity and Cynergy Technology

Cynergy Technology offers a comprehensive and integrated portfolio of enterprise security products and services. The portfolio, supported by our partnerships with national and global leaders in the cyber security industry, provides security solutions to help organizations drive security into the fabric of their business so they can thrive in the face of uncertainty.

Backup and Disaster Recovery

Backup and Disaster Recovery

What is backup and disaster recovery?

At some point, all computer hardware fails. It’s a fact of life. Truthfully, the best failsafe would be if the people running the organization had a crystal ball. But, unfortunately, there’s no way to predict the future. Hard drives malfunction unpredictably, cyber-attacks are on the rise, and natural disasters may strike with little to no warning.


Whether from time, malicious intent or accident, losing access to critical data is inevitable. When technology fails, it can cripple an organization, interrupt forward momentum toward goals and destroy profits in a second.


Fortunately, those times are exactly what backup and disaster recovery are for. An effective business continuity plan and backup & disaster recovery (BDR) solution are essential operational components in today’s modern world.


In an emergency, disaster recovery must happen quickly to minimize downtime when the unforeseeable happens. Thankfully, backup and disaster recovery solutions have come a long way, and as a managed service provider, we can help you safeguard your business. Long gone are the days of stacks of tapes, days of time and manual recovery methods.


Today’s BDR solutions provide secure, fast, monitored, continuous backup and rapid data restoration through premise and cloud-based architectures. Let’s look at the role each tool plays in protecting your critical processes.

Key Terms You (and your Provider) Should Know

It’s important to note that data backup and disaster recovery are not the same, but both are necessary for long-term business continuity. The main difference between the two is that a backup is a basically a copy made in order to be ready to restore data after a catastrophe, breach, or another adverse impact event has occurred. On the other hand, data recovery is the act of restoring lost or damaged data to its original, pre-event state.


What backup and disaster recovery is, by definition, is a combination of data solutions that work cohesively to ensure a company’s business continuity. There are many components and metrics to consider when discussing BDR with your provider. Here is a glossary of terms that Cynergy Technology can help you fully understand and execute:

Data backup

is the process of making multiple copies of the data your organization collects or produces, verifying the accuracy of those copies and storing them securely. Your organization will require backup and disaster recovery services that can support your company’s data protection policies and business service levels.

Backup window

The timeframe within which backups are scheduled to run on a given system. These are often planned during times of minimal usage (i.e., after hours).

Recovery time service level agreement (SLA)

A benchmark indicating how quickly data must be recovered to ensure business continuity following a disaster or unplanned downtime.

Disaster recovery

The area of security planning that deals with protecting an organization from the effects of significant adverse events. Significant negative events, in this context, can include anything that puts an organization’s operations at risk. Examples include cyber-attacks, equipment failures, hurricanes, earthquakes, and other natural disasters.

Premise disaster recovery

A component of a disaster recovery plan that involves maintaining copies of enterprise data in an on-location storage environment as a primary security measure. Premise disaster recovery should always be coupled with Cloud disaster recovery to fully safeguard organizational resources.

Cloud disaster recovery

A component of a disaster recovery plan that involves maintaining copies of enterprise data in a cloud storage environment as an additional security measure. In some cases, cloud recovery is used as the primary security measure.

Business continuity

Encompasses a loosely defined set of planning, preparatory, and related activities intended to ensure that an organization’s critical business functions will either continue to operate – or be recovered — despite serious incidents or disasters that might otherwise have interrupted them.

Types of Backup

As a managed services provider, we are tasked with serving the data needs of a wide variety of SMBs and public/private sector organizations. No two businesses are alike in their size, network needs, or the way they use their data.
Fortunately, we have a variety of backup and disaster recovery methods at our disposal. We use a combination of the types of backup methods listed below, based on your specific business requirements:

Full backup

A method where all the files and folders selected (or even an entire machine) will be backed up in their entirety. It’s commonly used as a first backup and is then followed up with subsequent incremental or differential backups.
When we perform a full backup, it contains a complete backup of all selected data. When the next backup is scheduled to run, the entire list of files and folders will be copied again (regardless of whether any changes have been made). This simplifies the restore process, as the complete dataset lives in each backup task. However, this method consumes the most storage space and can cause backups to take quite a bit of time to complete.

Differential backup

A process that begins with one full backup and then subsequently backs up all changes that have been made since the previous full backup. This allows for much faster backups (but slower restores) and makes more efficient use of storage capacity.

Local backup

Any backup where the storage medium is kept on-site. Typically, storage is plugged in directly to the source computer being backed up or connected to the source through a local area network (LAN). This is what backup and disaster recovery is in its most basic form. The challenge, however, is this method contains several inherent disaster-related risks as there is no off-site redundancy or cloud component.

Cloud or remote backup

A type of off-site backup that allows users to access, restore, or administer backups at the source location or off-site. Data here is backed up in the cloud (either directly or via a local appliance). This type of backup provides some of the strongest available protection against natural disasters and unplanned downtime.

Our Recommendation

Hybrid Backup

Hybrid backup combines both cloud and local backup, where the local backup is typically a purpose-built backup appliance couples with an offsite, cloud-based copy of the data on a same or similar schedule. Hybrid cloud data recovery backs up each production server as a virtual machine image, either by copying the current VM or converting physical servers to VM images (a process referred to as physical to virtual, or P2V) as part of the backup process.

The local appliance stores these images just like it does regular file backups but also provides a platform on which they can be restarted if the primary server goes down. In this way, a single appliance can act as a local standby server for multiple primary servers and VMs.

The failover isn’t totally automatic, but we can provide what’s essentially high availability (HA) to the production server environments as part of their backup infrastructure. The final step is to move these VM images to the cloud provider’s data center, which has enough compute resources to restart any of them in the event of a disaster at the client’s site.

Why do businesses need BDR?

  1. Backup software can fail
    There are numerous examples where an unjustified faith in data backup disaster and recovery software left an organization hanging after a disruption. Take the case of a civil district court in New Orleans. What seemed like a routine recovery of the county’s conveyance and mortgage records database after a server crash turned into a bigger headache than a Mardi Gras night in the French Quarter. Without conducting a full restoration test, the installation of an upgraded version of backup software actually failed and went undiscovered, despite an indication that the upgrade had been successful. For nearly a year, new records that were thought to be backed up were not, all while old copies were purged every 30 days. Once discovered, it was too late to recover the files once staff realized they weren’t backed up.
  2. You have to backup with recovery in mind
    Steven Covey states it best in 7 Habits of Highly Effective People: “Begin with the end in mind.” The same goes for data backup and disaster recovery. You have to back up your data as if you will need to get it back one day.

Here’s an example of why this is so critical.

  1. Data backup is only the first chapter
    Having a secure copy of your data backed up at an off-site location is only chapter one of what backup and disaster recovery is. Chapter two is having the right recovery systems connected to your data, meaning you need to have the right servers, storage, hypervisors, and operating systems for your recovery environment.
    Your recovery environment needs to reflect your production environment. This is not an easy step as there are many daily changes in a production environment that IT staff are frequently too busy to capture.
    Supposing you do have the right recovery environment, chapter three then becomes having the right people, processes, and tools needed to recover when you need them. We see this problem all the time: the database person is not available, the Windows guy was not willing to travel, the operating system patches were outdated or based on the older operating system, etc. Your backup and DR provider needs to be on the same page about having the right recovery mindset, which means:
    a) Backing up data according to your recovery strategy;
    b) Connecting the right recovery systems to the properly backed-up data; and
    c) Creating a programmatic approach to recovery by arming you with the right people, processes, and tools and making sure they’re all available at the right time.

Keeping You Prepared

Now that you’ve seen how important disaster and recovery is to your organization and what our tools are capable of doing on your behalf, we hope you better understand why we are so passionate about securing your data resources. As an MSP, it’s our job to maintain your peace of mind and make sure your data worries are a thing of the past.

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