Managed IT Services in East Texas

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Managed IT Services (MSP) in East Texas

Cynergy Technology Managed Services delivers consistent operations management and predictable results by following industry best practices, and provides tooling and automation to increase efficiency, and reduce your operational overhead and risk. Keep teams productive with a locally staffed help desk, proactive patching, EDR security, and rapid response times. Designed for SMB, K-12, healthcare, and multi-site organizations across East Texas.

24-7 monitoring and response
vCIO strategy
Backup and Disaster Recovery (DR)
Onsite and remote support

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Cynergy’s Managed Services Include:

Help Desk & 24×7 Monitoring: US-based support and NOC to resolve issues fast

Patch & Vulnerability Mgmt: OS and third-party apps on a set schedule

Endpoint Security (EDR): Protection with MDR escalation options

Microsoft 365 Management: License, email, SharePoint, Intune policy care

Backup & Disaster Recovery: Server and workstation backups with restore testing

Network Monitoring: Switch, AP, and firewall health, config backup, and alerts

Compliance & Policy: Templates and reporting for audits (HIPAA/FERPA/PCI basics)

Onsite Support: Scheduled visits and emergency dispatch across East Texas

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Strategic Advocacy and

Support

With Cynergy Technology Managed Services, you get access to a dedicated virtual Chief Information Officer (vCIO) as well as senior Network Administrator (NetAdmin) at no additional cost. While Cynergy Technology Managed Services becomes accountable for the operation of your infrastructure, you retain control to build and run your business and gain strategic and operational advocacy and support to help you focus on innovation.

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Consistent Operational

Excellence

Cynergy Technology Managed Services manages the daily operations of your infrastructure in alignment with industry standard processes. Through monitoring, automation, and dedicated support teams, Cynergy Technology Managed Services will keep your infrastructure current and secure, quickly recognize and respond to events, and enable you to easily request changes based on your needs. Simply put, Cynergy Technology Managed Services manages your technology operations so you don’t have to.

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Tight Security and

Governance

Cynergy Technology Managed Services provides standardization for deployments, supports compliance with your internal policies, and is integrated with BitDefender, with 24/7 EDR & MDR, for endpoint protection. Additionally, our operating environment and infrastructure templates adhere to Cynergy Technology architecture best practices to provide governance, control, and security that are paramount to your business.

Incident Management

Cynergy Technology Managed Services monitors the overall health of your infrastructure resources, and handles the daily activities of investigating and resolving alarms or incidents. For example, in the event of a component instance failure, Cynergy Technology Managed Services would recognize the failure and automatically launch the appropriate action to help minimize or avoid service interruption.

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Patch Management

Cynergy Technology Managed Services takes care of all of your OS patching activities to help keep your resources current and secure. When updates or patches are released from your OS vendors, Cynergy Technology Managed Services applies them in a timely and consistent manner to minimize the impact on your business. Critical security patches are applied as needed, while others are applied based on the patch schedule you request.

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Security Management

Cynergy Technology Managed Services protects your information assets and helps keep your AWS infrastructure, Microsoft 365, servers, endpoints, and networks secure. secure. With anti-malware protection, intrusion detection, and intrusion prevention systems, CynergyTechnology Managed Services manages security policies and is able to quickly recognize and respond to any intrusion.

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Continuity Management

Cynergy Technology Managed Services backs up your critical data and platforms at scheduled intervals that you define. In the event of a failure or outage that impacts your business, or at your request, Cynergy Technology Managed Services can perform a restore of any of your backups as needed, including backed-up volumes or snapshots.

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Reporting

With Cynergy Technology Managed Services, your assigned vCIO and Network Administrators will provide a monthly summary of key performance metrics, including operational activities, events and their respective counterparts.

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Frequently Asked Questions about Managed Services

What’s the difference between break/fix and managed services?

Break/fix is reactive. You call when something breaks and pay per incident. Managed services are proactive. Your provider monitors, maintains, and secures your systems on an ongoing basis to prevent issues and reduce downtime. Pricing is usually a predictable monthly fee.

Do you support hybrid environments (on-premises and cloud)?

Yes. We design, manage, and support hybrid environments across on-premises infrastructure and major cloud platforms. This includes identity, servers and virtual machines, storage, networking, backups, and Microsoft 365.

Do you offer security as part of managed services?

Yes. We tailor a layered security stack to your risk profile and service level. This can include endpoint protection, next-generation antivirus, EDR, patch management, identity and MFA, email security, firewall and network security, SIEM and SOC monitoring, Security Awareness Training, and backup and disaster recovery.