Managed IT Services in East Texas
Cynergy Technology Managed Services delivers consistent operations management and predictable results by following industry best practices, and provides tooling and automation to increase efficiency, and reduce your operational overhead and risk. Keep teams productive with a locally staffed help desk, proactive patching, EDR security, and rapid response times. Designed for SMB, K-12, healthcare, and multi-site organizations across East Texas.
Cynergy’s Managed Services Include:
Help Desk & 24×7 Monitoring
US-based support and NOC to resolve issues fast
Patch & Vulnerability Management
OS and third-party apps on a set schedule
Endpoint Security (EDR)
Protection with MDR escalation options
Microsoft 365 Management
License, email, SharePoint, Intune policy care
Backup & Disaster Recovery
Server and workstation backups with restore testing
Network Monitoring
Switch, AP, and firewall health, config backup, and alerts
Compliance & Policy
Templates and reporting for audits (HIPAA/FERPA/PCI basics)
Onsite Support
Scheduled visits and emergency dispatch across East Texas
Strategic Advocacy and Support
With Cynergy Technology Managed Services, you get access to a dedicated virtual Chief Information Officer (vCIO) as well as senior Network Administrator (NetAdmin) at no additional cost. While Cynergy Technology Managed Services becomes accountable for the operation of your infrastructure, you retain control to build and run your business and gain strategic and operational advocacy and support to help you focus on innovation.
Consistent Operational Excellence
Cynergy Technology Managed Services manages the daily operations of your infrastructure in alignment with industry standard processes. Through monitoring, automation, and dedicated support teams, Cynergy Technology Managed Services will keep your infrastructure current and secure, quickly recognize and respond to events, and enable you to easily request changes based on your needs. Simply put, Cynergy Technology Managed Services manages your technology operations so you don’t have to.
Tight Security and Governance
Cynergy Technology Managed Services provides standardization for deployments, supports compliance with your internal policies, and is integrated with BitDefender, with 24/7 EDR & MDR, for endpoint protection. Additionally, our operating environment and infrastructure templates adhere to Cynergy Technology architecture best practices to provide governance, control, and security that are paramount to your business.
Incident Management
Cynergy Technology Managed Services monitors the overall health of your infrastructure resources, and handles the daily activities of investigating and resolving alarms or incidents. For example, in the event of a component instance failure, Cynergy Technology Managed Services would recognize the failure and automatically launch the appropriate action to help minimize or avoid service interruption.
Patch Management
Cynergy Technology Managed Services takes care of all of your OS patching activities to help keep your resources current and secure. When updates or patches are released from your OS vendors, Cynergy Technology Managed Services applies them in a timely and consistent manner to minimize the impact on your business. Critical security patches are applied as needed, while others are applied based on the patch schedule you request.
Security Management
Cynergy Technology Managed Services protects your information assets and helps keep your AWS infrastructure, Microsoft 365, servers, endpoints, and networks secure. secure. With anti-malware protection, intrusion detection, and intrusion prevention systems, CynergyTechnology Managed Services manages security policies and is able to quickly recognize and respond to any intrusion.
Continuity Management
Cynergy Technology Managed Services backs up your critical data and platforms at scheduled intervals that you define. In the event of a failure or outage that impacts your business, or at your request, Cynergy Technology Managed Services can perform a restore of any of your backups as needed, including backed-up volumes or snapshots.
Reporting
With Cynergy Technology Managed Services, your assigned vCIO and Network Administrators will provide a monthly summary of key performance metrics, including operational activities, events and their respective counterparts.
Frequently Asked Questions about Managed Services
What’s the difference between break/fix and managed services?
Break/fix is reactive. You call when something breaks and pay per incident. Managed services are proactive. Your provider monitors, maintains, and secures your systems on an ongoing basis to prevent issues and reduce downtime. Pricing is usually a predictable monthly fee.
Do you support hybrid environments (on-premises and cloud)?
Yes. We design, manage, and support hybrid environments across on-premises infrastructure and major cloud platforms. This includes identity, servers and virtual machines, storage, networking, backups, and Microsoft 365.
Do you offer security as part of managed services?
Yes. We tailor a layered security stack to your risk profile and service level. This can include endpoint protection, next-generation antivirus, EDR, patch management, identity and MFA, email security, firewall and network security, SIEM and SOC monitoring, Security Awareness Training, and backup and disaster recovery.
Which East Texas areas do you cover?
We serve Tyler, Longview, Nacogdoches, Lufkin, Texarkana, and nearby communities. You can view the full list on our Locations page.
What Our Customers Say
"With Cynergy, I’m able to have stuff monitored all the time, our equipment is always up and running and all of our needs are met. They do a great job a making us feel like we are their most important customer. I would highly recommend Cynergy to anyone."
Kenneth Bardsley
Facilities Director, The Cascades
"Working with Cynergy Technology means we get to focus on the tasks that make us successful and let the Cynergy Team handle the technology we need to do those tasks."
Mr. Jordan
Velvin Oil
Tony Black
Executive Director of Technology, White House Independent School District
Ranae Tennimon
Financial Officer U.S. Title Company, Inc.
Clint Scudday
President Fas-Line Services, Inc.
Christopher M. Leahy
Executive Director, Tyler Museum of Art
“Time and time again, Cynergy and their team of professionals have proven to be a valuable asset to Mildred ISD. From a simple quote, a full recommendation on a project, or a turnkey solution, they have always been prompt to answer questions and concerns and bring on board knowledgeable engineers to help clarify the scope of work.”
Justin Barham
Technology Director, Mildred ISD
“Cynergy brought a World Class Team that designed our solution for efficiency and implemented it seamlessly.”
Cody Walker
IT Director, West Rusk ISD
“It is great working with a company that is focused on finding solutions that fit their customers needs. Cynergy is a great partner to have working with you when you need to get things done.”
Wesley Boyd
Director of Information Services, Tatum ISD
Kip Salser
Associate Pastor, First Baptist Church Longview
“Our partnership with Cynergy has been wonderful. We have never had an issue where we didn’t receive an immediate response and help. Cynergy is our go-to company.”
Mark Parkerson
Director of Special Programs Mineola ISD, Mineola Independent School District
“Cynergy Technology has amazing customer service and is truly committed to helping their clients find the right solution within the right budget.”
Hannah Walker
Manager, Community Manager WorkHub
✓ Trusted by businesses, schools, municipalities, and organizations across East Texas.
Ready for a Technology Partner That Can Help With It All?
Let’s evaluate your current environment and identify the right next steps for your organization.