The backbone of any successful organization is its IT infrastructure. This intricate web of hardware, software, networks, databases, people, and processes demands continuous support and maintenance to function optimally. While relying solely on in-house IT staff can be a reasonable choice for some enterprises, there are many instances where leveraging the services of a managed service provider (MSP) can be extremely beneficial. 

Who Should Support the IT Infrastructure?

Choosing the right support for your company’s IT infrastructure is a decision that hinges on various factors, including the current state of your IT system, the capabilities of your existing IT team, and your broader business goals. Whether as extra support for your in-house IT team or as a primary solution for your infrastructure needs, MSPs bring a comprehensive suite of services designed to ensure the seamless operation of your infrastructure. Instead of merely reacting to issues as they occur, managed service providers engage in a wide array of strategic and proactive measures, including continuous network monitoring and deploying preemptive strategies to mitigate potential risks and disruptions. Partnering with an MSP like Cynergy Technology eliminates the complexities associated with project planning and infrastructure optimization, boosting your organization’s productivity. Whether you need to back up critical data, secure your infrastructure, or create a disaster recovery plan, Cynergy Tech can tailor solutions to fit your specific IT needs.  

How Do You Maintain the IT Infrastructure?

Maintaining a robust IT infrastructure requires adherence to best practices that ensure reliability, security, and efficiency. Here are six best practices every organization should follow: 

Regular Updates and Patch Management

Regular updates and patch management are vital to safeguard against vulnerabilities that hackers could exploit. Organizations should establish a systematic process for regularly reviewing, testing, and applying critical updates to their operating systems, applications, and security software. Automated patch management tools can streamline this process, ensuring timely updates and reducing the manual workload on IT staff. Cynergy Tech handles all your OS patching activities, keeping your resources current and secure. Critical security patches are applied as needed; other patches can be applied on your request schedule. 

Proactive Monitoring and Management

Proactive monitoring involves the use of advanced tools and techniques to oversee the continuous health and performance of IT infrastructure components. It includes real-time monitoring of network traffic, server performance, application status, and security alerts. By analyzing this data, IT teams can identify patterns or anomalies that may indicate potential issues, allowing preemptive action to prevent failures or breaches. Cynergy Technology’s managed services can back up your enterprise’s critical data and platforms regularly. We can also perform a restore of backups as needed. 

Disaster Recovery Planning

Effective disaster recovery planning goes beyond having backups—it encompasses a comprehensive strategy that ensures rapid restoration of IT services after a disruption. This plan should detail the recovery process, including the prioritization of systems based on their criticality to the business. Regular testing of the disaster recovery procedures is crucial to ensure they work as expected when needed. While many IT teams test their diaster recovery plan annually, Cynergy tests yours daily.

Security Measures and Compliance

Implementing a layered cybersecurity strategy is key to defending against a wide range of threats. Along with technological solutions like antivirus software, firewalls, and intrusion detection systems, it also includes organizational policies such as strong password practices, multi-factor authentication, and regular security audits. Compliance with relevant industry standards and regulations like HIPAA further ensures that the organization’s security measures are comprehensive and up-to-date. With anti-malware protection, intrusion detection, and intrusion prevention systems, Cynergy manages security policies; we can quickly recognize and respond to any intrusion.

Regular IT Audits

Conducting regular IT audits helps organizations assess the effectiveness of their IT infrastructure and practices. These audits can identify areas for improvement, ensure compliance with internal policies and external regulations, and help formulate strategic plans for future IT investments. Cynergy’s team of professionals can assist your organization in conducting continuous IT audits, provide recommendations, and implement measures suitable for your organization. 

Foster a Culture of Security

Cultivating a culture of security within the organization encourages everyone, not just the IT staff, to take responsibility for protecting digital assets. End-user vigilance is an integral part of safeguarding an organization’s sensitive data. Regular training sessions, awareness campaigns, and simulations of phishing attacks can educate employees about the importance of security practices and how they can contribute to preventing breaches. From phishing testing to penetration testing to vulnerability assessments and more, Cynergy Technology can implement several state-of-the-art cybersecurity measures to protect your IT infrastructure. 

IT Infrastructure Management with Cynergy Technology

Cynergy Technology is a leading full-service managed services provider with over forty-two years of experience. With our wide range of innovative solutions, we can provide continuous, long-term IT infrastructure management for your organization. At no additional cost, each client has access to a dedicated virtual Chief of Information Officer (vCIO) and a senior Network Administrator (NetAdmin). Our consistent operational excellence lets us handle your technology operations, so you don’t have to! Cynergy’s operation environment and infrastructure templates adhere to our best practices to provide governance, control, and security that are essential to your organization. To learn more about our leading managed services provider solutions, contact us for a free consultation today!